In today’s extended enterprises, business
systems must be continuously available and
provide high levels of performance and
security for your customers and business
partners even as the business grows and
evolves. GCT takes a proactive and
comprehensive view of systems management to
achieve high levels of system security,
availability, and performance in support of
important business processes. Over the past
3 years, GCT has developed and refined
comprehensive tools, processes, and staff
for managing our clients' mission-critical
business systems 24 hours each and every
day.
• Proactive systems and technology
management that addresses many issues from
timely security updates, change management,
and ensuring sufficient capacity to monthly
management reports that provide an overview
of the health of the managed systems and
applications.
• Real-time monitoring of applications,
events, system services, scheduled tasks,
and even application transactions using the
latest Network Monitoring Software provided
by GFI.
• "Around the Clock" coverage providing 24x7
access to skilled, experienced, systems and
application engineers. This
availability applies to both client reported
problems as well as problems detected by the
NMS.
• A focus on results, as measured by defined
service levels for availability and
performance.
Please
click here to view our Managed Services
Frequently Asked Questions Guide.
Please
contact us for a free, no obligations
consultancy to discuss your requirements.
|
 |
|
|
Platinum - Unpredictable IT Costs place a
real burdon on your business. The GCT Platinum
solution gives you predictable, monthly IT expenses
by eliminating the costs of upgrades, monitoring,
patching and operations of your infrastructure.
We can give you the flexibility to choose which plan
is right for you. This allows you to redirect
IT resources, reduce unanticipated support costs and
plan your expenses accurately.
Gold - Includes Silver services,
plus Remote Incident resolution ; Change
Planning & Execution ; Scheduled Change
Execution ; Managed Vendor Escalation.
Silver - Includes Bronze services,
plus Access to the GCT Extranet (incident
logging, tracking, points statements, access
to technical documents) ; Service
availability reporting ; Technical Account
Manager ; Availability Management ;
Performance Analysis ; Capacity Planning.
Bronze - Through our Bronze
support you have access to accredited
technical consultants ; Remote Incident
Diagnosis ; Advice for fixes, patches &
Service packs ; Service level agreements,
including 1 hour response times.
Please
click
here to view our service table. |
|
