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Managed Infrastructure Solutions - Unpredictable
IT Costs place a real Burdon on your
business. The GCT Platinum solution
gives you predictable, monthly IT expenses
by eliminating the costs of upgrades,
monitoring, patching and operations of your
infrastructure. We can give you the
flexibility to choose which plan is right
for you. This allows you to redirect
IT resources, reduce unanticipated support
costs and plan your expenses accurately. Please
click here for further information.
Gold - Includes Silver services,
plus Remote Incident resolution ; Change
Planning & Execution ; Scheduled Change
Execution ; Managed Vendor Escalation.
Silver - Includes Bronze services,
plus Access to the GCT Extranet (incident
logging, tracking, points statements, access
to technical documents) ; Service
availability reporting ; Technical Account
Manager ; Availability Management ;
Performance Analysis ; Capacity Planning.
Bronze - Through our Bronze
support you have access to accredited
technical consultants ; Remote Incident
Diagnosis ; Advice for fixes, patches &
Service packs ; Service level agreements,
including 1 hour response times.
Please
click
here to view our service table. |